Terms & Conditions - Courses

Registration & attendance at this course requires the delegate to become an Associate member of OTC South Pacific Inc., and includes permission for OTC South Pacific to contact the member via email regarding OTC activities.

Cancellation and Refund Policy

Should you or a member of your party be forced to cancel, you should advise the Course Organisers in writing addressed to “OTC South Pacific Inc., PO Box 6244, Rouse Hill Town Centre, Rouse Hill, NSW 2155.” Requests for a refund of registration fees will be decided on a case-by-case basis and are wholly at the discretion of the Course Organisers. Should a full or partial refund of the registration fee be granted by the Course Organisers, a cancellation fee of $50 plus GST will be charged for administration of the refund.

Hotels and other suppliers of services, depending on date of cancellation, may also impose cancellation charges. Accommodation payments will be forfeited if the room is not occupied on the requested check-in date. Please note that a claim for reimbursement of cancellation charges may fall within the terms of travel insurance you effect.

The Course Organisers reserve the right to cancel any workshop or course if there are insufficient registrations. Also, at any time, without notice and without giving reasons, the Course Organisers may cancel or postpone the Course, change the venue or any published timetables, activities, presenters or particulars without being liable for any loss, damage or expense incurred or suffered by any person.

Refunds of the whole or any part of the fees and payments received by the Course Organisers will only be made if the Course Organisers in the exercise of their absolute discretion, determine that persons have been unfairly prejudiced by any cancellation, postponement or change.

Pricing Policy

It is impossible to predict increases to cost elements such as government taxes and other service provider tariffs. In the event of such fluctuations or increases affecting the price of the Course, we reserve the right to adjust our prices as may be necessary at any time up to and including the first date of the Course, even though the balance payment may have been made. If we are forced to change your booking or any part of it for any reason beyond our control – for instance, if an airline changes its schedule – we reserve the right to vary your itinerary and will give you, or cause to be given to you, prompt notice thereof. Course Costs do not include: Insurance, telephone calls, laundry, food and beverage except as itemised in the brochure, and items of a personal nature.

Travel and Accommodation

The Course Organisers are not themselves carriers or hoteliers nor do we own hotels or coaches. The coach journeys and hotel accommodation herein are provided by reputable carriers and hoteliers on their own conditions. It is important to note, therefore, that all bookings with the Course Organisers are subject to terms and conditions and limitations of liability imposed by hoteliers and all other service providers whose services we utilise, some of which limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage.

Our Responsibility

The Course Organisers cannot accept any liability of whatever nature for the acts, omissions or default, whether negligent or otherwise of those coach operators, hoteliers, or other persons providing services in connection with the Course pursuant to a contract between themselves and yourself (which may be evidenced in writing by the issue of a ticket, voucher, coupon or the like) and over whom we have no direct and exclusive control.

The Course Organisers do not accept any liability in contract or in tort (actionable wrong) for any injury, damage, loss, delay, additional expense or inconvenience caused directly or indirectly by force majeure or other events which are beyond our control, or which are not preventable by reasonable diligence on our part including but not limited to war, civil disturbance, fire, floods, unusually severe weather, acts of God, act of government or any authorities, accidents to or failure of machinery or equipment or industrial action (whether or not involving our employees and even though such action may be settled by acceding to the demands of a labour group). Please note that all prices quoted are subject to change without notice.

The Course Organisers

References to “the Course Organisers” in the above Course Information and Conditions mean OTC South Pacific Inc, and Mary Duval trading as Duval Events, and if the context requires, each of them severally.


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